Operators

What Are FNOs (Fibre Network Operators)?

Think of FNOs as the map-makers. They lay the physical fibre lines—the terrain your data travels on. Urban Connect is your guide (ISP), running the route, managing the match, and making sure your performance stays maxed. When you sign up, Urban Connect links you to the best available FNO in your area. You don't need to grind through multiple providers—we take care of the matchmaking, install, and support. All you have to do is connect and conquer. Use our coverage checker to see what networks are live in your zone.

Why Work With Multiple FNOs?

No one wants to get spawn-trapped by a lack of coverage. That's why Urban Connect partners with a wide range of open-access FNOs—ensuring more areas, more installs, and more speed options for our users.

Expanded coverage – more fibre zones unlocked across SA
Faster install times – beat the lag on your setup
Flexible packages – pick what fits your bandwidth needs
Precision routing – solid ping for competitive edge
Backup ready – if you move, we've got another FNO waiting

Whether you're in a Vuma-enabled estate or an Openserve suburb, Urban Connect adapts to the network, so you don't have to.

From Setup to Support – We Handle the Grind

Urban Connect isn't just about the speeds—it's about the full experience. Here's what's in your inventory when you connect through us:

Pro-grade routers on select packages (WiFi 6 ready)
FNO install handled—no confusing back-and-forth
Real support from our SA-based team
No throttling, no surprise slowdowns—just raw bandwidth

Whether you're fighting packet loss or dodging lag spikes, we've built a system that keeps you in control.

Switching FNOs? Moving? We've Got You.

Just like switching servers or upgrading your loadout, moving homes or fibre networks shouldn't cost you your rank. Urban Connect makes it easy to transfer your service if you're relocating to an area covered by a different FNO. We'll handle the technical stuff while you keep your account, billing history, and support status. Check our switching guide if you're levelling up to a new home base.